CRM­ ­(customer relationship management) - application software for organizations designed to automate engagement strategies with customers (clients), in particular, to increase sales, optimize marketing, straighten customer service and improve business activities.


RTI group is a partner of Terrasoft company which offers CRM bpm'online system for business automation in Moldova. In 2014, edition of CRM Magazine recognized software bpm'online sales as one of the world's leading software for sales management. Bpm’online has been included in Gartner Magic Quadrant for the CRM Customer Engagement Center, 2015. More than 6,000 commercial lite and large enterprises use bpm'online platform to automate their business processes.


Why choose Terrasoft?


  • Referent business processes


Referent processes that serve as best practices for lead management, opportunity management, quote management,as well as order and invoice management.


  • Marketing, sales and service on a single platform


Best-in class technology enables the system to connect the dots between marketing, sales and customer service, allowing companies to effectively manage every stage of customer interactions.


  • User-friendly interface


A modern and streamlined user interface that is free from redundant information, keeping you focused only on what’s relevant. The bpm’online application has a social look and feel and delivers the same user experience no matter what device it is used on: laptop, tablet or smartphone..


Sisteme CRM de la Terrasoft


Product for managing needs of the customers at all stages, from identification to transfer in the market. Bpm'online marketing helps to manage interests of clients, optimize strategy and adjust in system multi-channel communications.


Thanks to the referent business processes of leads management, you can nurture needs step by step and transfer on sale only qualified leads.



Bpm'online marketing helps manage the interests of clients, optimize strategy and establish a system of multi-channel communications.


Bpm'online customer service - a software product designed for managing of mass conversion. Base package will approach companies which want to easily manage catalog of services and automate the processing of complaints. Package of customer engagement center includes extended functionality for professional contact centers.


Bpm'online ITIL service - system for professional service management based on the Library ITIL, helps automate the process of providing and exploitation of services. Product step by step guide staff member of the Service Desk, from the moment of registration of the request to its full permissions and closure.


The range of bpm'online software products also reflects industry expertise Terrasoft.


CRM-system for managing the full list of the tasks of real estate agencies


Complete sales management processes, client handling, credit conveyor, debt collection and front office for the banking operations


System for managing the subscriber base, technical support and sales services of telecommunication companies.



Get more information about the company and software products on Terrasoft.